Last updated: 3 July 2026
Jessica Adele Consulting Services ("JACS", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, hold, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What personal information we collect
We may collect personal information that you provide directly to us, including when you:
- Submit the contact form on this website — your name, email address, phone number (optional), the service area you select, and the contents of your message;
- Book an initial consultation through our online booking system — your name, email address, and appointment details;
- Contact us by email or telephone — the information you choose to provide in that correspondence.
Our website hosting provider may also automatically collect limited technical information, such as IP addresses and browser data, in standard server logs.
2. Sensitive information
Because we provide legal and dispute resolution services, information you provide about your matter may include sensitive or personal details. We only collect sensitive information where you provide it to us voluntarily or where collection is otherwise permitted by law, and we handle it with strict confidentiality.
3. How we use your information
We collect, hold, and use personal information for the purposes of:
- Responding to your enquiry and communicating with you;
- Arranging and conducting consultations;
- Providing legal, advisory, and dispute resolution services;
- Administrative, record-keeping, and professional-obligation purposes;
- Complying with our legal and regulatory obligations.
We do not use your personal information for direct marketing without your consent, and we do not sell personal information to third parties.
4. Disclosure of personal information
We may disclose personal information to third-party service providers who assist us in operating this website and our practice, such as website hosting providers and Google (whose calendar service powers our online booking). We may also disclose personal information where required or authorised by law, or in accordance with our professional obligations.
5. Overseas disclosure
Some of our service providers (including Google) may store or process data on servers located outside Australia. Where personal information is disclosed to overseas recipients, we take reasonable steps consistent with APP 8 to ensure it is handled in accordance with the Australian Privacy Principles.
6. Storage and security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. Information submitted through this website is transmitted and stored using commercially reasonable safeguards. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Access and correction
You may request access to the personal information we hold about you, and request that it be corrected if it is inaccurate, out of date, or incomplete. To make a request, contact us using the details below. We will respond within a reasonable period.
8. Cookies and analytics
This website is a simple informational site and does not use advertising or tracking cookies. Third-party services linked from this site (such as our booking provider) may use their own cookies, which are governed by those providers' privacy policies.
9. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us in the first instance using the details below. We take complaints seriously and will respond within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
10. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be published on this page, with the date of the most recent update shown above.
11. Contact us
Jessica Adele Consulting Services
Email: jessica@jessicaadeleconsultingservices.com
Phone: 0406 932 660